Terms

Order Timeline

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The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

North America: 3-7 business days

Australia: 3-6 weeks

Canada: 2-4 weeks

Europe: 3-6 weeks

I’ll do my best to meet these shipping estimates, but cannot guarantee them.

Actual delivery time will vary by country.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.

Made to Order vs. Pre-Made

Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before it’s handmade.

Look for the following image if a product is ready for shipment immediately:

ready-to-ship-badge

Handmade Disclaimer

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The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.

Care Instructions:

Tulle Pew Bows

-Hang your bow overnight to remove any wrinkles

-Remove wrinkles with a warm blow dryer or steamer.

-After use, neatly return the bow to the plastic bag

Wire Ribbon Bows

-Fluff out your bow loops. Rub through any creases until the loop appears smooth.

-Hang your bow overnight to remove any wrinkles

-You can also stuff tissue paper in the bow loops to maintain the shape.

-After use, neatly return the bow to the plastic bag

How to Curl Ribbon Tails

-Use a cool curling iron OR a gift-wrap tube to curl your ribbon. (Make sure they are the same size you want your curls to be.)

-Wrap the ribbon around your tube or curling iron.

-Remove tube or curling iron from the bottom by pulling downward.

How to Hang Pew Bows

Chenille Stem Option:

When using the chenille stem option (wire), pew clips can be used to hang your bows on church pews, chairs, benches, and more!

Simply attach the bows to the pew clips, then attach the pew clips to the church pews. You may want to find out if you’re allowed to use pew clips- some churches do not allow them. (They’re usually around $1 each.)

Extra Tulle Option:

Instead of a chenille stem(wire) on the back of the bow, 4 feet of extra tulle is used. This tulle can be tied in a loop and then draped on the corner of a church pew, chair, or bench. The bow would then hang on a corner, as opposed to being attached to a pew clip.

Your product(s) can be damaged if:

* You pull on a loop or tail too hard.

* Your bow is soaked in water

Custom Orders

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We always love creating new products from scratch.

Please contact us for a quote.

CONTACT US HERE!

Custom orders can have a lengthier processing time.

Ask us for details.

Custom orders must be paid in full before any work is done.

For orders over $200, a 60% deposit is due before work is done, and the balance is due before shipment.

For most custom orders, Darling Chic Design will provide a photo before shipment.

This applies to orders that are new creations, or major modifications to an existing item in my shop.

Photos before shipment will not apply, when the customer requests an item resembling or similar to another item in my shop, a combination of items within my shop, or an item with minor modifications.

Tulle Color Chart

I offer a variety of tulle colors for the tulle pew bows, bridal shower bows, and baby shower bows.  If you don’t see a color listed here, just ask! I may be able to get it from one of my suppliers!

tullecolorchoicesetsy

Shipping

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Our company ships through the following carriers

USPS Priority 1-3 Day Mail

International shipping

We happily support and love our international customers.

We ship all International products through USPS First Class International

ALL PACKAGES ARE INSURED FOR SAFE DELIVERY

Darling Chic Design is not responsible for duty or brokerage fees for international shipping.

These charges come from your country during importation of your package.

Cost calculations

We do our best to apply fair shipping costs to each order.

We charge a low, flat shipping rate to be fair to all customers.

Timeline

Selecting expedited shipping during checkout does not ensure a faster processing time. Your product may still need the full amount of processing time to be handmade.

Returns

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Our policy lasts 14 business days. If 14 business days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Personalized and/or customized goods are exempt from being returned unless the product arrives defective.

Additional non-returnable items:

Gift cards

Digital Downloads

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 14 days after delivery

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Refunds 

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Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@darlingchicdesign.com

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at customerservice@darlingchicdesign.com